CyberTech
Call CyberTech at (904) 860-6637
Plans · Managed IT

Plans that fit how your office works.

Essential, Standard and Complete. Each one is priced per computer, per month, with remote support included. Tell us what you run, and you'll have a written price after one call. No hidden fees.

Veteran-Owned & Operated
Over the shoulder of a business owner reviewing three printed CyberTech plan proposals at her desk
The plans

Three plans, one number to call.

Essential

Basics covered

A dependable IT foundation.

For offices that need the basics covered: someone to call, computers kept updated and protected, and backups you can count on.

  • Business-hours help desk
  • Patching & monitoring
  • Endpoint protection (EDR) & MFA
  • Server & Microsoft 365 backup
Book a call

Standard

Most offices

Proactive IT and security.

For most small offices: everything in Essential, plus setup work, email security, a password manager and your firewall looked after.

  • Everything in Essential
  • Setup work included
  • Email security & password manager
  • Firewall management
Book a call
Recommended

Complete

Law · finance · medical

Security-first, fully managed.

For offices that handle sensitive client, patient or financial data and want security fully managed, with threats watched around the clock.

  • Everything in Standard
  • MDR with a 24/7 SOC
  • 1-hour critical response (business hours)
  • Security awareness training
Book a call
Find your fit

Which plan fits your office

Size changes the price, not the plan. Every plan is priced per computer, so what decides the plan is the kind of data your office handles and how much of its setup you want us to run.

  • A simple office that mainly needs someone to call

    Best fit: Essential

    Help desk, updates, protection on every computer and backups. Nothing regulated to protect, and a setup that doesn't change much.

  • A typical small office with its own network

    Best fit: Standard

    Adds setup work, email security, a password manager for the team and firewall management on top of Essential.

  • A law firm, an accounting or financial office, or a medical or dental practice

    Best fit: Complete

    Sensitive data needs the full security layer: MDR with a 24/7 SOC, a 1-hour critical response target and security awareness training.

  • An organization that already has IT staff

    Best fit: Co-managed

    We support your in-house team and fill the gaps in cybersecurity, cloud, network or after-hours coverage, without replacing what already works.

  • Not sure yet

    Best fit: A free check

    Start with the free email & domain check, or book a call. We'll look at what you run and tell you which plan fits, hire us or not.

Compare

Everything in each plan

What each plan includes. Every plan includes everything in the plan before it.
IncludedEssentialStandardComplete
Business-hours help deskMon–Fri, 8 a.m.–6 p.m. ET. Call, email or open a ticket.IncludedIncludedIncluded
Patching & monitoringOur monitoring agent on every computer, and updates on a schedule that doesn't interrupt work.IncludedIncludedIncluded
Endpoint protection (EDR) & MFAProtection on every computer and multi-factor authentication on your accounts.IncludedIncludedIncluded
Server & Microsoft 365 backupYour files and email backed up, with a clear way to get them back.IncludedIncludedIncluded
Setup work includedNot includedIncludedIncluded
Email security & password managerIncluding a business password manager for your team.Not includedIncludedIncluded
Firewall managementNot includedIncludedIncluded
MDR with a 24/7 SOCManaged detection and response: a 24/7 security operations center, run by our security partner, watches for threats and escalates real ones to us.Not includedNot includedIncluded
1-hour critical response (business hours)Not includedNot includedIncluded
Security awareness trainingNot includedNot includedIncluded

Help desk hours on every plan are Mon–Fri, 8 a.m.–6 p.m. ET. After-hours emergencies can be handled by arrangement, at an additional rate. The 24/7 coverage in Complete is security monitoring by our security partner's SOC, not a 24/7 help desk.

Pricing

How pricing works

Per computer, per month
Every plan is priced per managed computer, with remote support included. A bigger office pays for more computers, not for a different plan.
On-site when it's needed
Most issues are fixed remotely. When something needs hands-on work, we come to you in Duval, St. Johns, Clay and Nassau counties, billed hourly.
Quoted separately
On-site visits (billed hourly), new hardware and software licenses, projects like office moves or a new network, and new computer setup.
In writing
Terms are set in writing before you start, and your plan's response targets go into your agreement. Our standard response targets
Getting started

From first call to one call

  1. 01

    Talk to us

    A short call. Tell us what's working and what isn't. No sales script.

  2. 02

    We look at your setup

    We start with the free email & domain check and a walkthrough of your computers, accounts and backups. You keep the plain-English summary, hire us or not.

  3. 03

    You get a written plan and price

    Priced per computer, per month, with what's included and what's extra spelled out. Terms are set in writing before you start.

  4. 04

    We onboard you

    We install monitoring, document every device and account, set up multi-factor authentication, and fix the urgent items first.

  5. 05

    Then it's one call

    Help desk, monitoring and security keep running every month, and you know exactly who to call.

Free · No obligation

Not sure where to start? Get a free email & domain check.

A quick, passive look at the public settings that stop strangers from sending email as you (SPF, DKIM, DMARC). No access to your systems needed: you get a plain-English summary and what we'd fix first.

Get my free check
FAQ

Questions about plans.

Why don't you publish prices?

Every plan is priced per computer, per month, based on what your office actually runs. After one call you get a written price, with what's included and what's billed separately spelled out. Terms are set in writing before you start, so there are no surprises later.

Which plan do you recommend?

Complete, for any office that handles sensitive client, patient or financial data. Standard covers most other small offices, and Essential is there when the basics are all you need. If a smaller plan fits better, we'll say so on the call.

Is on-site support included?

Remote support is included in every plan, and most issues are fixed remotely. When something needs hands-on work, like new equipment, wiring or an office move, we come to you. On-site time is billed hourly and isn't part of the monthly fee, so you only pay for visits you actually need.

Is the 24/7 monitoring part of every plan?

No. Managed detection and response (MDR), where a 24/7 security operations center run by our security partner watches for threats and escalates real ones to us, is part of Complete. The help desk works Monday to Friday, 8 a.m. to 6 p.m. Eastern on every plan; after-hours emergencies can be handled by arrangement, at an additional rate.

We already have an IT person. Can we still work with you?

Yes. Besides fully managed IT, we offer co-managed arrangements that support an in-house team, filling gaps in cybersecurity, cloud, network or after-hours coverage without replacing what already works.

What isn't included in the monthly fee?

On-site visits (billed hourly), new hardware and software licenses, projects like office moves or a new network, and new computer setup. Each one is quoted before any work starts.
Contact

Done chasing three vendors for one answer?

Tell us what's going on with your office's technology. We'll get back to you, set up a short call, and give you a plain-English read on what we'd fix first. Prefer to start small? Ask for the free email & domain check.

Phone(904) 860-6637Mon–Fri, 8 a.m.–6 p.m. ET
LocationJacksonville, FL
Veteran-Owned & Operated
What happens next
  1. We reply and set a time.
  2. A short call about your setup.
  3. A written plan and price.

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