Talk to a real person.
No call center three time zones away, no ticket black hole. Tell us where you are — we'll map your stack, security gaps, and automation opportunities, then scope a plan built around you. And when you call, a real person in Jacksonville picks up.
Send a message
- We reply and set a time.
- A short call about your setup.
- A written plan and price.
How fast we respond.
“Response” means someone is working on your issue, not an automatic reply.
Targets depend on your plan and are written into your agreement. Our standard targets:
| Priority | We start within |
|---|---|
| CriticalNobody can work, or you suspect a breach | 1 business hour |
| HighOne person or one key system is down | 4 business hours |
| NormalSomething's wrong, but there's a workaround | 1 business day |
| LowRequests, changes and questions | 2 business days |
Help desk hours are Monday–Friday, 8 a.m.–6 p.m. Eastern. After-hours emergencies can be handled by arrangement, at an additional rate. Security monitoring is the exception: with our managed detection and response (MDR) service, available on select plans, a 24/7 security operations center (SOC) run by our security partner monitors for threats around the clock and alerts us to anything serious.
In their words.
Quoted exactly. More reviews on our Google profile.
5.0 · 16 Google reviews(opens in a new tab)LeeA local Jacksonville church
“We're so grateful for CyberTech. They protect our computers, servers and network, and their support has been wonderful. We love working with them.”
Kay S★★★★★Google review
“One of the best services I've received from the industry. They're professional, extremely knowledgeable, quick to answer when problems arise… I can't stop recommending them.”
Service you can hold us to.
Written targets, a real service area and a direct line. No borrowed numbers.
Commitment · 01
Business hour to start on a critical issue
Our standard target when nobody can work or a breach is suspected. High: 4 business hours · Normal: 1 business day · Low: 2 business days. Your plan's targets go in your agreement.
Commitment · 02
Counties we cover on-site
Duval, St. Johns, Clay and Nassau counties. Most fixes happen remotely; when something needs hands-on work, we come to you.
Commitment · 03
Call centers
Mon–Fri, 8 a.m.–6 p.m. ET, you reach CyberTech directly. No phone tree, no ticket black hole.
Commitment · 04
Languages
Full support in English and Spanish, by phone, email and on-site.